AUDIENCE PROFILE: CRUISE DEMOGRAPHICS
Result of research conducted by the Cruise Lines International Association
The average cruise passenger is younger and wealthier than ever before, according to the Cruise Lines International Association’s Market Profile Study released April 10.
CLIA’s survey is based on 2,482 national online interviews conducted among its target market: adults 25 and older with a minimum household income of $25,000.
The average age of cruisers is now 49, the lowest ever, and the average cruise income is now $104,000, hitting above six figures for the first time.
According to the study, 31 million people expressed a strong interest to cruise, while 49 million already have, or 39% of the core market consumer. Cruising also had the highest percentage of “extremely satisfied” customers, at 45%, just edging out all-inclusive resorts, which has 42%.
Total Representative Market: The median (the point at which half of the respondents fall below and the other half places above) respondent age is 49, representing median annual household incomes of $104,000. Nearly two-thirds (63%) hold full time jobs; one in eight (13%) is retired. Over half (58%) are college graduates; most are white (93%). Respondents are evenly split by gender (49% male and 51% female), a result of the quota imposed for the study.
Compared to Prior Study: Consistent with the higher income requirements in 2004, the average income increases and seniors and retirees comprise a larger segment of the sample.
Cruisers tend to be older (median of 49) than average respondents (44), with higher household incomes ($104,000 vs. $71,000), and higher levels of educational attainment (65% college grad vs. 58%; 24% post-graduate vs. 18%). Both groups are predominantly married (83% cruisers vs. 82% total). Consistent with their older age, cruisers are more likely to be retired (19%) than those in the total representative sample (13%).
Non-Cruiser Vacationers, defined as those who spend three or more nights away from home for leisure trips, are the youngest of the four segments (42) and most likely employed (67%). Their median household incomes are similar to those of average respondents ($69,000 vs. $71,000 as noted above), but below cruisers ($104,000).
Non-cruisers/Non-vacationers indicate substantially lower median household incomes than cruisers ($62,000 vs. $78,000), less formal education (41% graduated college vs. 65%), and are slightly older (49 vs. 47), but are similar to cruisers in other measures: the proportion that works full-time (60% vs. 58% cruisers) and marital status (82% vs. 83%).
Decision Influences
Internal sources dominate the major influences for vacations or cruises, i.e., word of mouth (45%), always wanted to go there (38%), and spouse or travel companion desire (38%). On the other hand, destination websites (37%) influence more than a third.
Distinct differences appear between cruisers and vacationers with respect to the information sources that influenced their last vacation/cruise choice. While word of mouth is the most influential for both groups, vacationers seem more susceptible to it (47% vs. 40%). Cruisers respond to a greater degree to external marketing/promotions:
Internet ads, magazine ads and articles, travel agents, and, of course, cruise websites, as summarized below:

Vacation-influencing information sources closely resemble those used, with one major exception. Travelers rely on websites, both for destinations and cruises, significantly more often.
According to the study, 31 million people expressed a strong
interest to cruise, while 49 million already have, or 39% of the
core market consumer. Cruising also had the highest percentage of
“extremely satisfied” customers, at 45%, just edging out
all-inclusive resorts, which has 42%.
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