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Guest Service Center

How Can We Help You? 

Which Service Is Right For Me?......

And How It Works

 


 

We want your visits to Cruise Direct Online

to be fun and informative. 

 

This page contains information which you

might find helpful. 

Can't find answers here?

Contact Guest Services.

 

Need help...

  How it works! (Which Service Is Right for Me?)
 Finding information
 Using CruiseSearch
 Purchasing a cruise online

  Learn About Discounts

 About the prices?
 Getting up-to-date pricing

 Frequently Asked Questions

 Price Match Program

 Cruising with minors

 Contacting us

 

How it Works

 

Our services are not for everyone! If you are still shopping around or have

not narrowed your choice to one particular sailing, don’t use this program. 

To make the most of your experience with us, you should be comfortable

communicating primarily via e-mail for pricing and later, once we have

booked your cruise a follow-up phone call with a personal Cruise Travel Advisor.

 

DIY Cruises ( Do it yourself and save )

 

We offer those who do their own research and know the exact cruise they 

want, the opportunity to save… Save Big!

 

2006 marks our 8th year on the internet. We have combined the best of automated

travel technology with the personal services of a Cruise Travel Advisor.

 

By keeping our overhead low and our guests doing their research online, we have

saved hundreds of guests like you as much as 70% off brochure rates! 

 

All you need to do is choose either the Cruise Search feature, or Direct Connect,

the direct links to the cruise line web sites that help you explore,

research and plan your own cruise vacation....

 

We guarantee it will be time well spent.

 

Five minutes of work...

could save you hundred's of dollars off your next cruise.

 

When you know what you want......

 

Fill out the form found in the Cruise Search, or use the

Direct Connect feature. These programs are fully electronic and we

use e-mail only for communicating price quotes. We'll respond within a

short time, usually the same day, except for weekend or holiday inquires,

you will hear from us on Monday.

 

Your personal Cruise Travel Advisor

 

Due to the volume of requests for price quotes we receive, e-mail is our

primary method of pre-booking communication. A Cruise Travel Advisor is

assigned to you once we have placed a Courtesy Hold or Firm Reservation.

He or she will contact you via e-mail and by phone with more information.

 

Your Cruise Travel Advisor can help you distill cruise product information, clarify

the fine print, such as payments, cancellation penalties and restrictions and for

the unfamiliar, make recommendations for travel-related options such as cabins,

dinner seating and shore excursions. They understand your need to take your time

in deciding on your vacation of-a-lifetime. They respect your privacy.

 

E-mail is our primary method of communication.

 

Price quotes are primarily responded to by e-mail, usually the same day....

 

If we have an offer that matches your request, and you reserve your cruise 

through us, we will assign a personal Cruise Travel Advisor. Your Advisor 

will discuss smoking or non-smoking policies and dining options. They 

will also discuss the itinerary, your accommodations, shore excursions 

and provide full, complete and on-going service to you. You will be given 

a Guest phone number to call if you have any questions or need 

assistance with your booking. 

 

We are sorry, but we will not be able to respond to e-mail requests that are 

incomplete or lack sufficient contact information. If we cannot reach you

by phone ( daytime or evenings ) to discuss your cruise purchase or provide 

you important follow-up information, we will be unable to serve you.

 

If you call us, it is likely our staff may be busy talking with guests and the

cruise lines regarding their vacation plans. Due to the volume of requests

for price quotes we receive, our staff is unable to give price quotes over the phone.

E-mail is our primary method of pre-booking communication. Our system works

best when guests send us their questions and or their request for a

price quote via e-mail.

 

In many cases , based on their request, we refer guests to the cruise line's own

online booking engine.

 

The cruise line's own web site can show you what sailings are available, and list

prices based on category of cabin.  You can view detailed ship information, cruise

line destinations, itineraries, and sailing dates. You can also see deck plans, read

reviews and see photos of the cabins and ship. The cruise line's web site works similar

to looking for an airline ticket or hotel accommodation at Expedia, Orbitz or Travelocity.

 

You will find that chances are the answers to your questions can be easily found using

the cruise line's own Cruise Reservation System.

 

We are not your typical travel agent.

 

We offer good prices by strictly using the Internet, and e-mail

to handle bookings. We try to keep our overhead low. We do not have a

storefront location nor any "walk-in" traffic.

 

If you like saving money and don’t require having to physically see,

touch, and speak with an agent in person, then we may be right for you.

 

You may have questions with enough depth and detail that are not covered

at our web site and your comfort zone requires more personal contact.  You

could best be served by your neighborhood travel agent. Our web site and services

are geared toward guests who know exactly what they want, and are comfortable

communicating primarily via e-mail. You should also be confident,

familiar and have some experience working with internet travel companies

similar to Expedia, Orbitz or Travelocity.

 

Price Match Program

 

If you are shopping around ( who isn't these days! ) and have a

price for a cruise you received from a travel agent or the cruise line,

just e-mail us the details: Cruise ship. Sailing date. Number of Guests.

Ages. Type of accommodations. Let us know if the price include airfare,

air taxes, transfers, port charges and government fees? Do not use

the Cruise Search feature. Click here to send us your price quote for

us to beat.  Due to timeshare and group discounts in the marketplace

We cannot guarantee we can beat every price. If and ONLY if we can,

will you hear from us.

 

Cruising With Minors

In most cases guests under the age of 21 must be accompanied by a 

parent, relative or legal guardian 25 years or older who is staying in 

the same stateroom.

 

Finding Information

Finding the information you need couldn't be easier.

At the Home Page you will find a list of helpful topics, including a

cruise guide for first time cruisers. Just click on a topic and you will

be taken there.

 

Using CruiseSearch

Over 12,000 pages of dynamic, searchable cruise information can be found

using Cruise Search™. The equivalent of the entire rich content of the

2001-2004 brochures from dozens of cruise lines, including Royal Caribbean,

Celebrity, Carnival, Norwegian Cruise Line, Disney, Crystal, Windstar, Cunard,

Orient, Seabourn, Radisson, Princess, and Holland America.

 

Cruise Search™ includes detailed ship information, cruise line destinations,

itineraries, and sailing dates . Use CruiseSearch’s response feedback feature,

to request a quote and to book the cruise of your choice.

 

It's Easy!


Simply click on the destination of your choice at the pull down menu

above-or-select from the list to find the perfect cruise.

Purchasing A Cruise Online

 

To use the Direct Connect features you should

be confident and familiar with making large purchases on line.

 

Now you can book a cruise online with

Carnival, Royal Caribbean, Celebrity, or Norwegian Cruise Lines.

 

Use the Direct Connect feature, click on the appropriate links

and you will be connected via these systems to the cruise lines web-based

reservation system. There, you can browse through all the possibilities,

decide on  your destination, cruise ship, sailing date and choice of accommodations.

Then, book and reserve your stateroom and pay for it all online.

Instant Confirmation.

 

NOTE: Booking your cruise online obligates you by requiring a deposit or
full payment to be paid to the cruise line at the time of booking. Your
credit card will be charged immediately by the cruise line. All payments are
subject to the cruise line's reservation, payment and cancellation policy.

 

Learn About Discounts

At Cruise Direct Online we offer more than just everyday savings. You get the

lowest cruise line offered price (often discounted from the brochure rate by

as much as 70%).

 

But saving more isn't the only benefit you'll enjoy. You will be in touch with

one of our Cruise Travel Advisors who will be there every step of the way.

 

Savings and service. What a concept!

 

Getting Up to Date Pricing

The best way to get up-to-date pricing and the best discount is to use the

Cruise Search  feature or call us. Unlike the airlines, there

is no single electronic database that combines all the cruise lines pricing and

availability into one convenient and easy to use reservation system.

Most cruise lines change their pricing often with promotional fares being

offered daily. The pricing shown at this site may not be the latest up-to-date

offer for the particular cruise ship and sailing date you want. Therefore,

to know the latest prices and availability, call us.   With the cruise lines

making numerous fare changes daily, prices posted at this site may not be

up-to-date and may contain pricing errors. Accordingly, The price for your

cruise is not guaranteed unless a booking is made, and a deposit is received.

 

About The Prices

Cruises are capacity controlled. Rates vary by date. All fares and special

offers shown on this site are subject to availability at the time of booking

on select, 2006, and 2007 sailings. Unless accompanied by a parent,

passengers must be at least 21 years old to travel on a cruise. Fares are

cruise only, per person, double occupancy for lowest available inside

stateroom & include port charges unless otherwise stated. Due to

popular demand, the lowest available stateroom may not be available

at the time you contact us. Prices are not guaranteed until the time

of booking. Additional restrictions from the cruise line may apply.

All fares are subject to prior sale. Unless stated, departure tax,

airfare, air taxes, fuel surcharges and ground transfers not included.

Rates may change and be withdrawn at anytime. Rates are in U.S. Dollars.

Other discounts may not apply.

 

Your cruise does not include shore excursions, purchase of gifts,

photography or spa services onboard, gratuities, alcoholic beverages

or other personal expenses. Passengers are responsible for obtaining

any necessary travel documents such as passports, visas or other

kinds of documentation required if international travel is involved. 

 

Cruise Direct Online/Travel Direct Corporation is not responsible for

any technical difficulties hardware or software related, or failed,

incomplete, or delayed telephone, e-mail or online Internet connections

and communications of any kind between you and our company,

regarding these cruise offers.

 

Frequently Asked Questions

No matter if you are a first-time cruiser or a well-seasoned traveler,

you can find answers to your most frequently asked questions.

Just click here. Be sure to check out our Ultimate Cruise Guide for details on

what to wear, what to pack, dining arrangements and much more.

 

Contacting Us

Just click here and send us an e-mail message. One of our Cruise Travel Advisors

will do their very best to promptly answer your inquiry.

 

Share Your Experience

If you would like to share your cruise experience at Cruise Direct Online, 

please send us your comments.

 

Want to Know About...

Privacy ,The Relationship and the Terms and Conditions of use of this site.