|
To promote trust and confidence,
our goal is to eliminate any consumer concerns about how their
vacation requests are handled.
We believe that our business practices should include truthful
advertising and a fair and prompt response to our customer
needs.
That is why we go to great lengths
to explaining how accommodations on-board are subject to
availability and certain rates and special offers are capacity
controlled. We also provide you a copy of the Cruise Line's
own confirmation form in addition to our own documents. We
want you to think of us as reliable and trustworthy. See
Consumer Protection for further details.
Your privacy is
important, and we respect it. Please trust us. The information
on forms that you submit to us are never shared with anyone
outside our offices and the data is never sold to any third
parties. Please read our Privacy Policy
for details.
The gathering of
this information is necessary for us to serve you properly. We
realize you may have concerns about the process, so we have
listed here some frequently asked questions.
Why use these forms?
Cruise Direct Online is a “Cruise
Reservation" service, wherein you submit a request and we go
to work helping you plan your cruise holiday. We provide you
with a free price quote, not only for informational purposes,
but with the intent to have you use our services and book your
cruise through us.
return to top
How
Does it work?
This program is not for everyone!
If you are still shopping around or have not narrowed your
choice to one particular sailing, don’t use this program.
Due to the high-volume of
requests for free quotes we receive, we will contact you via
e-mail or by phone with more information ONLY if we can
fulfill your request. No phone calls for free-quotes please.
This program is fully electronic and uses e-mail only for
communicating offers. You will be contacted via e-mail or
phone if we have found a match for your requirements.
Remember.....we offer those
who do their own research and know the exact cruise they want,
the opportunity to save… Save Big! Up to 70% off and the best
price!
You’re one step away from
getting away!
You will
receive a personal response from a
professional Cruise Travel Advisor.
Why enter your email
address?
Your email address is required so we may respond to you as
efficiently as possible. If your e-mail address is
entered incorrectly, we will not be able to respond to you. So
please check you entry to make sure the e-mail address is
correct.
return to top
Why enter your name?
It is most likely we will have to talk to you about your
cruise request.
The interaction between you and
your agent are critical to ensuring that the cruise experience
will bring fond memories for years to come. We ask for your
name so that a professional Cruise Travel Advisor can address
you personally when they contact you.
return to top
Why enter my phone
number?
Auto responders, and e-mail generated responses don't leave
room for questions, can't ask about your needs or discuss the
many options available. Your Cruise Travel Advisor can give
you advice about cruise lines, ships, itineraries, schedules,
pricing and worldwide destinations.
You can discuss such options as
inside or outside staterooms, early or late seating, or what
to do onboard. We need your phone number to contact you about
any questions you may have. We regret that without proper
contact information, including your phone number, we will not
be able to serve you.
return to top
Why do you need my
fax number?
You will need to have access to a fax number to receive
important information and documents should you decide to book
your reservation with us.
return to top
Our
Response
We will make every effort to ensure that your request receives
a prompt response.
Your e-mail address and
telephone contact information must be included in your
request. Please check and make sure that information is
accurate. If we receive inaccurate information we will not be
able to respond and you may lose out on a very good deal.
return to top
We
will assign a Travel
Advisor to you whom you can contact by phone or e-mail if you
have any questions or need assistance.
For Your Information
For security
reasons, we do not take credit card information over the
Internet and with our Pay Direct Process (PDP) the credit card
information provided by fax, phone or mail is given
directly to the Cruise Line who will process your charges.
Their name will appear as the merchant on your monthly card
statement. We also provide you with a copy of the Cruise
Line's own confirmation showing the details of your cruise,
with itemized charges. Our Pay Direct Process provides comfort
and assurance that your funds are deposited directly with the
Cruise Line.
Cruise line payment, cancellation and refund policies
apply.
return to top |
